Please take note of the following Terms & Conditions:
Quotations are valid for 14 days.
All quotes are subject to re-measure & site inspection.
All glass products charged to the "nearest 25mm".
All orders with a value of R2000 or less, must be
settled upfront before work will commence. Please
always use your INVOICE or QUOTE number as the
REF on your EFT payment.
A deposit of 80% is required before any work with a
higher value will commence. Balance is strictly on
completion. A Credit application form may need to be
completed should Fast Glass deem it necessary. Once
this is completed and verified, work will commence.
All NON advance paying clients are to supply their ID
numbers before any work will be actioned.
Fast Glass has been operational since 1980 and strive
to offer competitive prices and great service!
We will attempt to beat any written quote; once it has
been established that competitors are quoting on the
same quality materials used by Fast Glass.
Please always make sure you use a reputable glazier
who can provide a legitimate glazing certificate and
has the equipment to mark the glass as per SABS
regulations on instruction of the building inspector.
Square meter rates for the supply of glass, services of
new glazing or repairs are governed by market factors
and will either rise or decrease accordingly.
All goods remain the property of Fast Glass until fully
paid for. Fast Glass reserves the right to remove any
and all property owned by Fast Glass if full payment is
When removing cracked or broken glass from frames,
although all care is taken, Fast Glass will not be
responsible for any damage to frames and/or adjacent
glass when "chopping out" old glass or putty. Nor any
damage to wooden glazing beads when removing or
refitting, especially when they are painted in position.
Fast Glass commits to removing all broken glass from
frames when replacing cracked or broken windows.
All frames, i.e. steel or wood or aluminium, must be in
good condition. We cannot install glass or replace
existing glass in frames that have been damaged.
Fast Glass is not responsible for damage to flower
beds or plants etc. As most work must be done from
the outside, it may become necessary to stand in beds
to perform the work expected. Clients are to move
away all window coverings and ornaments in the
vicinity of their frames.
We do not clean glass that has been glazed even
though there are finger marks etc. This cannot be
done when glass is held in position with fresh putty as
it is subject to movement etc. This must be done by
the client no sooner than one week from installation.
Painting of frames to be done by the client only when
putty feels dry to the touch (+/- 2-3 months time).
All burglar proofing obstructing access to patio doors
or windows, etc. needs to be removed by the client.
Fast Glass can facilitate the removal and refit at an
extra charge. In the event that we can work around
the bars, an extra charge is levied due to time factors.
Re-Puttying is only patch filled where there are
loose or flaking sections. Chopping of existing putty
may result in existing windows being broken/cracked.
This would be as per clause 1 of same document.
Aluminium beading that has been siliconed into
position is removed at clients own risk. Silicone acts as
an adhesive and beading may bow on removal.
In the case of aluminium frames, where the existing
gaskets have perished, we will charge to replace with
new gasket, alternatively try to make good on existing
by means of silicone fill. Where the replacement
shatterprufe cannot fit into existing gaskets/beadings,
silicone is used as a substitute.
Fast Glass only uses quality safety glass i.e. PVB
interlayered safety glass and not inferior liquid
As per building regulations SABS 0137-2000 code of
practice, all doors irrespective of pane size and any
frames attached to doors as well as window frames
below 500mm from finished floors, must be glazed in
safety glass. Only once the property has been glazed
in accordance, can the necessary glazing certificate be
issued. Said certificate is now a council requirement to
have alterations/building work approved.
All toughened safety glass will bear a visible
permanent stamp in a corner. Once toughened, no
further processing can take place on the glass.
Please note that specific sound reducing glass when
installed into pre-existing frames may not produce the
desired results. All these installations are done as per
clients request and Fast Glass cannot be held
responsible should the amount of sound filtered out
using laminated products not be what was
anticipated. Although using laminated safety glass will
reduce sound (by approx. 40%) NO guarantee can be
All work where extension ladder or scaffolding is
required will be at an extra charge.
All table tops or mirrors with the exception of
bevelled mirrors and 10mm table tops, will come with
an "arissed" polished edge with straight corners.
Tips off corners or radius corners are to be specified
by client at the time of confirming order.
Bright polish will only be done on request and at an
extra charge. Please allow approx. 10 working days for
There is a tolerance of approximately 2mm on all cut
glass and table tops. All processed orders are cut as
accurately as possible and NO orders can be cut to the
exact millimetre. All table tops that are deemed to be
"out of square" cannot be cut to the exact mm.
All mirrors where applicable are cut and fitted "tight
size less 5mm". Mirrors are cut or fitted as accurately
as possible, which is entirely reliant on the condition
of the wall on site. Fast Glass reserves the right to
install mirrors by means of screw fixing them, where
we deem it necessary for safety reasons.
All mirrors "butted" up against each other are
removed or replaced at clients own risk, especially
when tape and or silicone has been used to fix to the
surface. Fast Glass takes no responsibility for damage
to concealed water pipes or for damage to tiles when
Applications of mirrors to wooden doors: any door
longer than 1830mm must have sufficient hinges to
withstand the weight of 5mm thick mirror being
12.7KG per SQM. A regular hand polish process is
standard unless factory machine polish is requested.
All Sandblasted patterns and design work must be
emailed in PDF or Coral Draw and will only be
commenced once the art work proof has been
approved by client.
Sandblast to be cleaned with warm soapy water. After
drying, if dirty marks persist, try wiping with thinners.
Vinyl film replacement is colour matched as closely as
possible at all times. Air bubbles will appear naturally
but should disappear within 3 weeks. Cleaning
thereafter should be with soft cloth in warm soapy
water. NO scourer or ammonia products to be used.
The film carries a 5 year comprehensive guarantee
only if the proper care of product is taken.
Please note that Fast Glass provides a warranty of six
months on the application and installation of all glass
and mirror products. Fast Glass will not be liable for
any claims which may arise due to any defects to glass
or mirror products in the event where Fast Glass was
not aware or could reasonably have been expected to
be aware of such defect. In the event of such defect
the manufacturer will be held liable for any damages
which might have arisen as a result of the defect.
All commitments to complete work timeously are
- Weather conditions
Fast Glass’ discretion to facilitate other emergency or
urgent jobs ahead of previously scheduled bookings.
Customers “own glass” is handled, cut & processed at
their own risk at all times. Fast Glass is not responsible
for damage by any means to customers own goods
whilst stored on our property, or in transit on, or in
our vehicles. All goods not collected within 1 month
will be sold to defray expenses.
All shower doors are fitted at clients own risk. Fast
Glass takes no responsibility for damage to concealed
water pipes or for damage to tiles when drilling.
All quotes accepted and work commissioned by clients
for purpose made, custom or oversized products will
be considered binding. No cancellations will be
considered by Fast Glass.
Acceptance of quote will be seen as acceptance and
acknowledgement of all these terms and conditions.
Should you have any queries regarding our Terms and
Conditions, please feel free to enquire.
Yours in service: Lesley, Declan, Mark.